Acceptable Use Policy

Legitimate purposes

Netex Security services are provided for protecting property, deterring and documenting crime, verifying operational procedures, supporting loss prevention, and producing management reporting.

Requests we will refuse

• Monitoring of bathrooms, changing rooms, sleeping areas, or other private spaces.
• Covert surveillance of an individual, including a family member, partner, employee, or neighbour.
• Monitoring of cameras the requester does not own or is not authorised to access.
• Monitoring intended to harass, intimidate, stalk, or discriminate against any person.
• Access to accounts or systems without documented authorisation from their owner.
• Any activity that would breach applicable privacy, employment, or communications law.
• Any request to alter, delete, or fabricate a monitoring record or report.

Ownership and authorisation

Clients must own the cameras and systems they ask us to monitor, or hold documented authority from the owner. We may ask for evidence of this before an engagement begins.

Consequences

Where a client uses our services outside this policy, we may suspend or terminate the engagement. Where we are required by law to report a matter, we will comply with that obligation.

Reporting concerns

If you believe our services are being used improperly, contact us using the details on the Contact page.

This policy was last reviewed in July 2026.