Netex Security has given me much greater peace of mind at home. Their monitoring team pays close attention to my cameras, keeps me informed about important activity, and communicates clearly whenever something needs my attention. The service has been professional, responsive, and reassuring.Residential
Security Monitoring
Incident Reporting and Footage Assistance
Knowing something happened is not much use if nobody can find it. Our reports tell you what occurred, when, and on which camera to look.
Retrieving footage is usually the slow part of any incident. Someone has to guess at a time window, scrub through hours of recording, and hope the right camera was covering the right spot.
Because our operators watch live and log as they go, the search work is already done. Every reported event carries a timestamp and a camera reference, which turns an afternoon of scrubbing into a few minutes of retrieval.
Free CCTV Risk Review
Test this service on your own cameras
Three nights of live human monitoring, a written CCTV risk review, and reports covering what was observed. No new equipment required.
01 / 03
Reports you receive
- Daily incident reports for events that met your escalation criteria
- Daily activity reports covering the shift as a whole
- Weekly summaries showing patterns across the week
- Monthly summaries suitable for management review
- Operational exception reports where those services are active
02 / 03
What each incident record contains
- A plain description of what was observed
- Video timestamps marking the start and end of the activity
- The camera name and location
- Screenshots or clips, where your system and permissions allow
- A sequential event timeline for incidents that developed over time
- A record of which contacts were notified and when
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Where clients use these records
- Locating the exact footage segment on your own recorder
- Supporting insurance claims with a documented timeline
- Resolving delivery disputes and short-shipment claims
- Resolving customer and transaction disputes
- Internal investigations and HR processes run by the client
Before you commit
Service Conditions
Evidence status
Netex Security does not provide legal evidence certification, forensic analysis, or expert testimony. Our reports are operational monitoring records. How they are used in any legal, insurance, or disciplinary process is the client’s decision and responsibility.
Footage custody
Recorded footage remains on your system and under your control. We assist in locating it and, where authorised and technically possible, may export screenshots or clips.
Full conditions applying to every Netex Security service are set out on the Service Limitations page.
Client review
From a Netex Security Client
Questions
Questions about incident reporting and footage assistance
Do you store my footage?
Your recordings stay on your system. Where you authorise it, we may retain limited incident screenshots or clips attached to a report, under the terms set out in the Data Handling Policy.
Can I get a report for an event you were not monitoring?
We can only report on what was observed during your monitored hours. For events outside those hours we can sometimes assist with locating footage, but there is no operator observation to accompany it.
What format do reports arrive in?
Written reports delivered by email, with a consistent structure so they can be filed and compared. Delivery method and frequency are set during protocol setup.
Related services
Often Combined With
Threat Detection and Verification
Verification is the difference between an alert and an interruption.
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Incident Alerts and Escalation
You decide who gets contacted, in what order, and at what hour.
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Business Reporting and Analytics
Reporting is where monitoring stops being a security expense and starts being management information.
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Camera Health and System Monitoring
The most expensive camera fault is the one nobody notices until footage is needed.
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Free CCTV Risk Review + 3 Nights Live Monitoring Test
See what incident reporting and footage assistance finds on your site
Send your details and a Netex Security specialist will arrange your free CCTV risk review, confirm camera compatibility, and set up three nights of live human monitoring.