Netex Security has given me much greater peace of mind at home. Their monitoring team pays close attention to my cameras, keeps me informed about important activity, and communicates clearly whenever something needs my attention. The service has been professional, responsive, and reassuring.Residential
Industries
Residential Property Monitoring
Live human monitoring for private homes, gated properties, second residences and homes left empty while owners travel.
A home camera system almost always ends up in the same place. It records perfectly, the owner checks it once a week, and the footage only gets watched after something has already happened. The technology worked. Nobody was looking.
Residential monitoring puts a person on the other end of the cameras during the hours that matter to you, usually overnight or while the property is empty. Operators watch the approaches, the entrances and the areas you flag, assess what they see against instructions you wrote, and contact you the way you asked to be contacted. Most nights nothing happens and you hear nothing. That is the service working.
01 / 07
Common security risks
- Approach and forced entry at doors, patio doors, and ground-floor windows
- Vehicles or people loitering on the driveway or approach road before an attempt
- Package and delivery theft from porches and entrances
- Break-ins during holidays, business travel, and other predictable empty periods
- Theft from garages, outbuildings, garden stores, and side returns
- Tampering with cameras, external lighting, or gates before an attempt
- Repeat visits from the same vehicle or individual over consecutive nights
- Vandalism and trespass on larger plots and gated properties
02 / 07
Operational challenges
- Motion alerts that fire constantly for wildlife, weather, headlights, and passing pedestrians
- Nobody available to check an alert at three in the morning
- App notifications that get muted after the first week because there are too many
- No way to tell an ordinary delivery from someone testing the property
- Second homes and rental properties with nobody nearby to look
- Cameras that stop recording without anyone noticing for weeks
- Household members who need different instructions at different times
03 / 07
Security monitoring services
- Overnight or while-away live monitoring of your existing cameras
- Verification of visible activity before you are contacted at all
- Contact by phone, WhatsApp, SMS or email, following your stated preference
- Escalation to a named neighbour, family member, keyholder, or your alarm company
- Audio warnings through compatible speaker-enabled cameras, where you authorise them
- Camera health monitoring so a failed or blinded camera gets reported the same night
- Coverage that extends across a main home and a second property under one protocol
04 / 07
Employee monitoring services
- Verification that domestic staff, cleaners, or contractors arrived and left when expected
- Confirmation that gates, garages, and alarms were secured after a visit
- Observation of scheduled deliveries, pickups, and maintenance visits
- Notification when someone arrives at the property outside an expected window
05 / 07
Finance and loss prevention
- Documented observations to support an insurance claim after an incident
- Timestamps and camera references so you can retrieve the right footage quickly
- A record of repeat approaches, which is often what a police report actually needs
06 / 07
Management and reporting
- Morning summaries covering anything observed overnight
- Incident reports with timestamps, camera references, and what action was taken
- Reports covering the full period you were away, delivered on your return
- A monthly view of recurring activity, if a pattern is building
07 / 07
Technology and integration
- Works with most consumer and prosumer camera platforms that support a secondary account
- Access through a named account you create and can revoke instantly
- No new cameras or recorders required in most cases
- Compatibility confirmed in writing before monitoring begins
- Cameras covering bathrooms, bedrooms, or other private areas are never monitored
Client reference
A Client in This Sector
Questions
Residential Property Monitoring: common questions
Will your operators be watching inside my home?
Only cameras you specifically nominate, and never cameras covering bathrooms, bedrooms, changing areas, or other private spaces. Most residential clients nominate exterior cameras only. You decide the list, it is written into the protocol, and it does not change without your instruction.
What happens if the operator sees something at 3am?
Exactly what your protocol says. For most households that means a phone call to the homeowner first, then a second named contact if the first does not answer, and emergency services only where you have authorised it in advance. We do not attend the property ourselves.
Can you monitor only while we are away?
Yes. Scheduled monitoring for holidays and travel periods is one of the most common residential arrangements. Give us the dates and the escalation contacts, and the protocol runs for that window.
Do we need to give you our account password?
No, and you should not give it to anyone. You create a separate named account with viewing permissions for the cameras in scope. You can remove it at any time without touching your own login.
Operating in a related environment?
Netex Security supports more than 75 industries and business categories. If your site does not match this page exactly, tell us what you have and we will say honestly whether monitoring fits it.
Free CCTV Risk Review + 3 Nights Live Monitoring Test
Test live monitoring on your residential properties
A free CCTV risk review of your existing coverage, followed by three nights of live human monitoring on the cameras you already own.
- Sector-specific risk reviewAssessed against the risks that actually affect residential properties.
- Camera compatibility confirmedWe tell you which cameras can be monitored, and which cannot.
- Three monitored nightsOn an agreed schedule, with your escalation instructions.
- Written reportsCovering what was observed, with timestamps and camera references.