Netex Security has given me much greater peace of mind at home. Their monitoring team pays close attention to my cameras, keeps me informed about important activity, and communicates clearly whenever something needs my attention. The service has been professional, responsive, and reassuring.Residential
Industries
Apartment Complexes and Property Management
Managed property has an unusual monitoring problem: the people who live there have a legitimate expectation of privacy, and the people causing problems look exactly like residents.
Property managers deal in complaints as much as incidents. A parcel that went missing, a car that was scratched, a door that keeps being propped open. Each one takes hours to investigate and usually ends without an answer.
Live monitoring of common areas gives managers a factual record of what happened in shared spaces, while keeping strictly to areas where monitoring is appropriate and lawful.
01 / 07
Common security risks
- Package and parcel theft from lobbies and package rooms
- Unauthorised visitors following residents through secure doors
- Loitering in lobbies, stairwells, and parking structures
- Vehicle break-ins and damage in resident parking
- Vandalism to common areas and amenity spaces
- Doors propped open, defeating access control
- Unauthorised use of amenity areas outside permitted hours
02 / 07
Operational challenges
- Balancing resident privacy against building security
- Tenant complaints that require evidence to resolve
- Contractors and maintenance visits with no attendance record
- Multiple properties managed by a small central team
- Concierge and guard coverage that cannot be verified remotely
03 / 07
Security monitoring services
- Building entrance and lobby monitoring
- Parking area and parking structure observation
- Common space and corridor monitoring where lawful
- Package room and parcel store monitoring
- Amenity area monitoring during and outside permitted hours
- Overnight monitoring with escalation under your protocol
04 / 07
Employee monitoring services
- Concierge and front-desk attendance observation
- Security guard attendance and patrol presence where visible
- Maintenance and contractor visit observation
- Cleaning schedule observation in common areas
- Leasing office opening and closing verification
05 / 07
Finance and loss prevention
- Contractor attendance records supporting invoice verification
- Documentation supporting damage recovery from responsible parties
- Records supporting insurance claims for common-area incidents
06 / 07
Management and reporting
- Tenant complaint footage references with timestamps
- Daily and weekly common-area activity reports
- Multi-property reports in a single consistent format
- Incident trend reporting across a managed portfolio
07 / 07
Technology and integration
- Existing building camera systems and cloud platforms
- Package room and mail room camera coverage
- Compatibility with systems installed by different contractors across a portfolio
Client reference
A Client in This Sector
Questions
Apartment Complexes and Property Management: common questions
Do you monitor inside apartments?
Never. Monitoring is limited to shared common areas where it is lawful and appropriate. Private dwellings, and any area with a reasonable expectation of privacy, are outside scope entirely.
Can you help with a package theft complaint?
Where the package room or lobby is monitored and the theft occurred during monitored hours, we can provide the observation and footage references. That is usually enough for the manager to act.
Can one agreement cover several buildings?
Yes. Portfolios are handled under a single protocol with per-property contact lists and consistent reporting.
What about resident privacy law?
Monitoring must comply with the law where the property is located, and the property manager is responsible for signage, disclosure, and tenancy terms. We will not monitor areas that fall outside those bounds.
Operating in a related environment?
Netex Security supports more than 75 industries and business categories. If your site does not match this page exactly, tell us what you have and we will say honestly whether monitoring fits it.
Free CCTV Risk Review + 3 Nights Live Monitoring Test
Test live monitoring on your apartments & property management
A free CCTV risk review of your existing coverage, followed by three nights of live human monitoring on the cameras you already own.
- Sector-specific risk reviewAssessed against the risks that actually affect apartments & property management.
- Camera compatibility confirmedWe tell you which cameras can be monitored, and which cannot.
- Three monitored nightsOn an agreed schedule, with your escalation instructions.
- Written reportsCovering what was observed, with timestamps and camera references.