Netex Security has made it much easier for me to stay informed about what is happening at my grocery store, especially outside normal business hours. Their team monitors the cameras carefully and provides clear updates and reports. The communication has been professional from the beginning, and the service has been very reliable.Grocery and Supermarket
Industries
Retail Stores, Supermarkets and Grocery Stores
Retail shrinkage splits roughly between what walks out the front and what never makes it to the shelf. Cameras see both, but only if someone is watching.
Grocery and general retail operate on margins where a percentage point of shrinkage is the difference between a profitable store and a marginal one. The causes are diffuse: external theft, till exceptions, delivery shortfalls, waste that was never recorded.
Netex Security works across all of them, because the same cameras that cover the shop floor also cover the till, the stockroom door, and the goods-in bay.
01 / 08
Common security risks
- Shoplifting across high-shrink categories
- Organised retail theft involving groups and repeat visits
- Theft at self-checkout, including non-scanning and mis-scanning
- High-value product theft from spirits, health, and beauty aisles
- Stockroom theft and product leaving through back doors
- Customer aggression toward staff at the till and returns desk
- Overnight break-ins targeting cash offices and tobacco stores
02 / 08
Operational challenges
- Large floor areas with many blind spots
- High staff turnover and inconsistent procedure knowledge
- Delivery shortfalls that are not caught at goods-in
- Queue management at peak with limited till coverage
- Comparing branch performance without a consistent standard
03 / 08
Security monitoring services
- Shop floor monitoring during trading hours
- Cash register and till-area observation
- Self-checkout area monitoring
- High-value product aisle observation
- Stockroom and back-door access monitoring
- Overnight monitoring of a closed store
- Escalation for customer aggression under your protocol
04 / 08
Employee monitoring services
- Cashier coverage across the trading day
- Shelf replenishment activity observation
- Customer-service standards and greeting observation
- Stockroom access records by time and person where visible
- Opening and closing procedure verification
05 / 08
Finance and loss prevention
- POS exception verification against camera footage
- Refund, void, and discount observation at the till
- Returns desk activity observation
- Cash-drawer event observation
- Support for shrinkage investigation against your stock data
06 / 08
Inventory services
- Supplier delivery verification at goods-in
- Inventory shrinkage incident documentation
- Stockroom movement observation
- Support for periodic counts and reconciliation
07 / 08
Management and reporting
- Queue management and peak-period observations
- Customer flow observations through the trading day
- Store cleanliness and presentation checks
- Daily exception reports and weekly summaries
- Multi-branch performance comparison on one standard
08 / 08
Technology and integration
- Existing store DVR, NVR, and cloud CCTV platforms
- POS exception feeds where your platform supports export
- Self-checkout camera integration where available
- Consistent protocols across branches with different installations
Client reference
A Client in This Sector
Questions
Retail Stores, Supermarkets and Grocery Stores: common questions
Can you stop shoplifting?
No monitoring service can promise that, and any provider who does is overselling. What we can do is observe activity as it happens, escalate under your protocol, and document incidents so patterns and repeat offenders become visible.
Is self-checkout monitoring worth it?
For most grocery operators, yes. Self-checkout is where a large share of avoidable loss concentrates, and it is one of the easier areas to observe reliably.
Can you compare our branches?
Yes, provided monitoring standards and coverage are comparable. Reports state coverage differences so the comparison is read correctly.
Operating in a related environment?
Netex Security supports more than 75 industries and business categories. If your site does not match this page exactly, tell us what you have and we will say honestly whether monitoring fits it.
Free CCTV Risk Review + 3 Nights Live Monitoring Test
Test live monitoring on your retail, supermarkets & grocery
A free CCTV risk review of your existing coverage, followed by three nights of live human monitoring on the cameras you already own.
- Sector-specific risk reviewAssessed against the risks that actually affect retail, supermarkets & grocery.
- Camera compatibility confirmedWe tell you which cameras can be monitored, and which cannot.
- Three monitored nightsOn an agreed schedule, with your escalation instructions.
- Written reportsCovering what was observed, with timestamps and camera references.