Netex Security has given me much greater peace of mind at home. Their monitoring team pays close attention to my cameras, keeps me informed about important activity, and communicates clearly whenever something needs my attention. The service has been professional, responsive, and reassuring.Residential
Security Monitoring
Camera Health and System Monitoring
The most expensive camera fault is the one nobody notices until footage is needed. Our operators are looking at your feeds every shift, so failures surface immediately.
A camera that stopped recording three weeks ago looks exactly like a camera that is working, right up until the moment you need the footage. Sites routinely discover this at the worst possible time.
Because our operators view your feeds as part of their normal shift, a lost, blocked, or degraded camera is noticed the same day and reported to whoever handles your maintenance.
Free CCTV Risk Review
Test this service on your own cameras
Three nights of live human monitoring, a written CCTV risk review, and reports covering what was observed. No new equipment required.
01 / 02
Faults we report
- Cameras offline or unreachable
- Blocked or obstructed views, including stock stacked in front of a lens
- Signs of tampering or deliberate interference
- Recording-system errors visible from the monitoring side
- Internet connectivity loss affecting one or more feeds
- Missing feeds after a system restart or firmware update
- Frozen, corrupted, or heavily degraded images
- Camera angles that have moved away from their intended coverage
- Night-vision failure and severe lighting degradation
02 / 02
How faults are reported
- Same-shift notification to your nominated technical contact
- The camera name, location, and the time the fault was first observed
- Whether the fault appears physical, network related, or platform related
- Repeat entries in your daily report until the fault is resolved
- A running record of recurring faults on the same camera
Before you commit
Service Conditions
Scope of this service
Netex Security reports visible or detectable system issues. We do not replace your CCTV maintenance company, and we do not carry out repairs, cabling, configuration, or hardware replacement unless separately agreed in writing.
Detection limits
Some faults are not visible from a monitoring position, including storage failures, retention misconfiguration, and recording errors that do not affect the live stream.
Full conditions applying to every Netex Security service are set out on the Service Limitations page.
Client review
From a Netex Security Client
Questions
Questions about camera health and system monitoring
Will you fix a camera that goes down?
No, unless we have separately agreed to. We tell you promptly and precisely what appears to be wrong so your installer or maintenance provider can act with useful information rather than starting from scratch.
Can you confirm my cameras are recording?
We can confirm that a live feed is reaching us and that the image is usable. Confirming that recording and retention are correctly configured is a function of your recorder and is checked differently.
How quickly will I hear about an offline camera?
Within the shift during which it is observed. On monitored sites this is usually the same day, and often within the hour.
Related services
Often Combined With
24/7 Live CCTV Monitoring
Recording tells you what happened yesterday.
Read more
Multi-Location CCTV Monitoring
Running five sites should not mean running five different security arrangements.
Read more
Incident Reporting & Footage Help
Knowing something happened is not much use if nobody can find it.
Read more
After-Hours CCTV Monitoring
Most losses happen when nobody is on site.
Read more
Free CCTV Risk Review + 3 Nights Live Monitoring Test
See what camera health and system monitoring finds on your site
Send your details and a Netex Security specialist will arrange your free CCTV risk review, confirm camera compatibility, and set up three nights of live human monitoring.