Netex Security has given me much greater peace of mind at home. Their monitoring team pays close attention to my cameras, keeps me informed about important activity, and communicates clearly whenever something needs my attention. The service has been professional, responsive, and reassuring.Residential
Security Monitoring
Incident Alerts and Escalation
You decide who gets contacted, in what order, and at what hour. Netex Security follows the client’s approved escalation protocol, without improvising.
An escalation protocol is a document you write and we execute. It names the people to contact, the order to contact them in, what counts as urgent enough to wake someone, and what an operator should do when the first contact does not answer.
Because the protocol is written and agreed in advance, nobody is making judgement calls about your business at two in the morning. The operator follows the sequence you approved.
Free CCTV Risk Review
Test this service on your own cameras
Three nights of live human monitoring, a written CCTV risk review, and reports covering what was observed. No new equipment required.
01 / 03
Alert channels
- Phone call for anything meeting your urgent threshold
- WhatsApp message with event details and camera reference
- SMS for contacts who prefer it or have poor data coverage
- Email for lower-priority events and written records
02 / 03
Escalation contacts you can nominate
- Business owner or director
- Site or store manager
- On-site security guard or night porter
- Nominated emergency contact
- Your alarm or keyholding company
- Relevant authorities, strictly according to your written instructions
03 / 03
What an escalation includes
- What was observed, in plain description
- The camera and location it was observed on
- The time the activity began and when it was verified
- Live updates while the situation is still developing
- A written incident report afterwards
Before you commit
Service Conditions
Authority contact
Netex Security follows the client’s approved escalation protocol. We do not promise automatic police dispatch in every situation. Whether authorities attend, and how quickly, is decided by those authorities and not by us.
Contact availability
Escalation depends on your nominated contacts being reachable. Where a contact cannot be reached, the operator continues down the approved sequence and records each attempt.
Full conditions applying to every Netex Security service are set out on the Service Limitations page.
Client review
From a Netex Security Client
Questions
Questions about incident alerts and escalation
Can I change the escalation list?
Yes, at any time, in writing. Protocols change as staff change, and out-of-date contact lists are one of the most common weaknesses we find during a CCTV risk review.
Will you call the police for me?
Only where your written protocol authorises it and the situation matches the criteria you defined. We record the contact and continue updating you. We cannot guarantee attendance or response times.
What if nobody answers the phone at night?
The operator continues through your escalation sequence, attempts each contact, and logs every attempt with a timestamp. You can nominate a final fallback contact for exactly this situation.
Related services
Often Combined With
Threat Detection and Verification
Verification is the difference between an alert and an interruption.
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24/7 Live CCTV Monitoring
Recording tells you what happened yesterday.
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Audio Warning and Remote Deterrence
A live voice naming what someone is doing, on the site they are standing on, ends a surprising number of incidents before they develop.
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Incident Reporting & Footage Help
Knowing something happened is not much use if nobody can find it.
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Free CCTV Risk Review + 3 Nights Live Monitoring Test
See what incident alerts and escalation finds on your site
Send your details and a Netex Security specialist will arrange your free CCTV risk review, confirm camera compatibility, and set up three nights of live human monitoring.